Click here to watch Step by Step Video Guide of MFA
1. Overview
This document contains step by step directions for setting up and using Multi-Factor Authentication and Self-Service Password Reset.
2. Registration Process
1. Ensure that you have Microsoft’s “Authenticator” app on your mobile device. Please download the application from the app store.
2. From your computer browser: •
Sign in to https://aka.ms/mfasetup with your Windows Credentials.
Make sure to sign in as “first name” and “last name” @newageservices.ca (i.e. gayatri.joshi@newageservices.ca)
3.You will be prompted to provide information
4. You will be asked to download Microsoft Authenticator on your phone. As its already installed, click Next
5. On your mobile device, open Microsoft Authenticator and select add account from the menu (+) and select Work or school account
6. The application will ask you to scan a QR code. This is the image on the computer.
7. After successfully scanning the image, your account will be set up.
8. Click Next on your computer.
9. The webpage on your computer will provide a code. Enter this in Microsoft Authenticator on your mobile phone
10. Click Next on the webpage on your computer
11. You have now been enrolled in Azure MFA!
3. Changing Authentication Methods – (Optional)
If you’ve set up Authentication in the past, you may be prompted with a different security verification screen.
1. If Authenticator app is not configured, you will have the ability to configure it from this screen.
2. Change ‘Default sign-in method’ to Microsoft Authenticator – notification or App based authentication - notification.
3. Select Authenticator app, and click Configure and follow Step 5 in the Setup Process
4. New Device
Adding the Microsoft Authenticator app to your new device won't automatically remove the app from your old device. Even deleting the app from your old device isn't enough. You must both delete the app from your old device and tell Microsoft or your organization to forget the old device and unregister it from your account.
To remove the app from a device using a work or school Microsoft account. Go to the two step verification area of your MyApps (https://myapps.microsoft.com) page or to your organization’s custom portal and choose to delete your old device. You may be required to authenticate with MFA.
1. From My Apps, select your name in the top right corner and select View account
2. Select Security info > Update Info
3. This will take you to the Security info page.
4. Select Add sign-in method to configure a new device.
5. Follow steps in Setup Process to complete setup of new device.
6. Click Delete next to your old device
5. Lost Device
If your device is lost, you will need to contact your IT Team to assist with resetting your multi-factor authentication methods. You will then be required to set up MFA again as per Setup Process on your new device.
6. Reset Your Password/Unlock Your Account
If you become locked out of your account, or your password isn’t working and you want to reset it, you will now be able to accomplish this on your own!
Use the following steps to access Azure AD self-service password reset (SSPR) and get back into your account.
1. From the Microsoft Sign in page, select the Can't access your account? link, and then select Work or school account
2. Enter your User ID, prove you aren't a robot by entering the characters you see on the screen, and then select Next.
3. Chose whether you want to reset your password, or if you know your password but still can’t sign in (forgot password), then click Next.
6.1. I Forgot My Password
You may require multiple verification methods to reset your password and get back into your account. Follow the steps below for the number of verification methods required.
1. On the Choose a new password page, enter a new password, confirm your password, and then select Finish.
2. When you see the message, Your password has been reset, you can now sign in with your new password.
6.2. I Know my Password, but I still can't sign In
You may require multiple verification methods to get back into your account.
1. You should now be able to access your account. If you can't access your account, you should contact the ITW Service Desk.
2. You might receive a confirmation email that comes from an account like "Microsoft on behalf of ." If you get an email like this one and you did not use self-service password reset to regain access to your account, contact the nasit@newageservices.ca
3. After resetting your password, you may need to update other devices (such as your mobile phone) with the new password.